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FREE SHIPPING ON ORDERS $165 AND UP 

HELP CENTER

HAVE QUESTIONS ? NO WORRIES ! VIEW OUR  HELP CENTER DETAILS BELOW.
 
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ORDERING

How long is processing?

  • Please allow up 5 business days for processing before shipment.

How long is shipping?

  • Shipping is 3-4 business days WEEKENDS & MAJOR HOLIDAYS EXCLUDED

Can I cancel my order?

  • Once a order is placed and confirmed, No cancellation can be made. 

Why was my order canceled?

  • RATED J BRAND abides by a strict fraud prevention guidelines to combat credit card scams and chargebacks. Should our fraud prevention team detect any fradulent activity in your order, it will be flagged and canceled.

SHIPPING

Do you ship international ?

  • Yes! We offer international shipping.

My order was lost/stolen. Can you reship my order?

  • RATED J prioritize in ensuring you receive your items safely is important to us. Please be aware that we cannot accept liability for any missing or stolen packages that have already been marked as delivered. Should you feel your order has been misplaced or misdelivered, please reach out to the carrier to initiate a claim. We’re committed to ensuring a smooth experience, so feel free to contact us with any questions or concerns you may have!
Need help filing a claim?  Click here

Why is my order delayed & no updates with tracking info?

  •  If you've received a shipping confirmation email, that means your order has been dispatched and is currently with the carrier. Unfortunately, we’re unable to provide any tracking updates at this stage. For the latest information regarding your delivery, we recommend connecting with the carrier company directly. 

I made a mistake and provided the incorrect shipping address, How do I go about getting it updated?

  • If you made a mistake with your shipping address please contact IMMEDIATELY with the correct details/information.
     
    PLEASE NOTE- Shipping modifications are not always guaranteed in time before fulfillment as we also have other orders and inquires.

    Email: support@ratedjofficial.com 

    If we are unable to make changes we recommend you reach out to the carrier immediately to request a change of delivery.

SIZING?

How do I know which size to get?
  • If you are unsure about sizing or what size will best fit you, please refer to our sizing guide or reach out to our support team for additional assistance.
HELP REQUEST SUBMISSION
Complete help request form below and our support team will get back with you as soon as possible.
Please be aware of high volume of requests so kindly avoid submitting multiple requests.Allow 24-72 hours for a response.

HELP REQUEST

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